Refund policy
7-Day Return Policy
Last Updated: 21 September 2026
At GENZ VIBE, we want you to be happy with your purchase. If you’re not satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions below.
1. Eligibility for Return
To be eligible for a return:
- The return request must be made within 7 days of delivery.
- The product must be unused, unworn, unwashed, and undamaged.
- All original tags, labels, packaging, and accessories must be intact.
- The product must be in its original condition.
- Proof of purchase/order details may be required.
2. Non-Returnable Items
The following items may not be eligible for return:
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Items damaged due to improper use or care.
- Products clearly marked as Final Sale / Non-Returnable at the time of purchase.
3. How to Request a Return
To request a return, contact us within 7 days of delivery through our customer-support contact details.
Please provide:
- Order number
- Product name
- Reason for return
- Clear photos/videos of the product, if required
Our team will review your request and provide the next steps.
4. Return Shipping
Return shipping charges may apply depending on the reason for the return.
If the product is received damaged, defective, or incorrect, please contact us as soon as possible with supporting photos/videos so we can review the issue.
5. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method or through another applicable method.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
6. Exchange
Exchange availability depends on product availability. If the requested size or product is unavailable, we may offer another available option or a refund, subject to our return conditions.
7. Important Note
Please do not send any product back without contacting GENZ VIBE first. Returns sent without prior approval may not be accepted.
For return or exchange assistance:
📧 Email: [genzvibe325@gmail.com]
📱 WhatsApp/Phone: [+91 8273237940]
GENZ VIBE 🖤
Wear Your Vibe. Be Original.